Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service adds value and helps to create customer loyalty.
Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive: from the communication, to the refund and help that they receive when they have a complaint about a faulty product, or to the response they get when a detriment arise.
The Heron CS strongly believes that whether it is meeting needs in automation or support issues, our services must be structured so as to fully meet our customers.
